TYCHÉΤύχη
Last updated: September 2026
These terms are written to accurately reflect how ordering, deposits, and appointments actually work on this site today. They are a solid starting point, not a substitute for legal advice — please have a lawyer review them (particularly the returns/exchange and liability sections) before treating them as final.
By using this website or placing an order with Tyché ("we", "us", "our"), you agree to the following terms.
Every piece sold through this site is handmade to order. Nothing is held in pre-made inventory — your piece is cast and set specifically for you once your order is placed and your production deposit is received.
Custom-made orders require a production deposit before manufacturing begins. Once production has started, the production deposit is non-refundable for customer-initiated cancellations, subject to applicable law. The remaining balance is payable upon delivery.
If a gemstone you select needs to be specially sourced, we'll confirm its availability and final price with you before any payment is required — you're never charged for a stone we haven't actually confirmed we can provide.
Prices are shown in the currency displayed at checkout and may change over time, including due to fluctuations in the price of gold. The price you're charged is the price confirmed to you at the time your order is placed and your deposit is paid.
Promo codes apply a percentage discount to the jewelry pieces in your order only — they never apply to a gift card purchase, and a promo code cannot be used to buy a gift card. The discount is calculated against a portion of each piece's price that we determine internally, not necessarily its full listed price, so the amount deducted may be less than a flat percentage off the total shown at checkout; the discounted total shown to you before you pay is the amount that governs your order. Only one promo code may be applied per order, and it cannot be combined with another promo code.
We may set a usage limit, eligibility rule, or expiry on any promo code, and may deactivate a code at any time and without notice — including a code you were previously told about, previously used, or see advertised elsewhere. A code is only valid if it is active and within its usage limit at the exact moment you apply it and place your order; it working on an earlier visit, or for another customer, is not a guarantee it will still work for you. Some codes — including a birthday discount, if we send you one — are generated for, and usable only by, one specific account, and cannot be shared or transferred to someone else's order.
Gift cards are sold at their full face value and cannot themselves be discounted — a promo code cannot be applied to a gift card purchase, and a gift card cannot be used to pay for another gift card. A gift card only becomes usable once we've confirmed its purchase, in the same way we confirm payment on a regular order; its balance is reduced each time it's redeemed, and any unused balance remains on the card for future use until it's fully spent.
A gift card balance has no cash value, cannot be exchanged or redeemed for cash, and is non-refundable once purchased. A gift card's redemption code is the only thing we check to apply its balance to an order — keeping that code secure is the purchaser's or holder's responsibility, and we are not responsible for a balance redeemed using a code that was lost, shared, or otherwise obtained by someone other than the intended recipient.
Deposits are currently collected via Whish transfer, confirmed manually by our team against the transaction reference you provide. Please only submit a real, valid transaction reference — orders with unverifiable payment references may be delayed or cancelled.
Estimated delivery times are shown per piece and are our best estimate, not a guarantee — handmade production timelines can vary. We'll keep you updated on your order's status from your account.
Because each piece is made specifically for you, we generally do not accept returns for change of mind once production has begun. If your piece arrives damaged, defective, or not as described, contact us within a reasonable time of delivery and we'll work with you to make it right.
Booking a private fitting, repair, or resizing visit through this site submits a request — it is not a confirmed appointment until our team follows up to confirm the exact time with you.
You're responsible for keeping your account password secure and for all activity under your account. Let us know right away if you believe your account has been accessed without your permission. You can delete your account at any time from "My Account" — see our Privacy Policy for what happens to your past orders and any published review when you do.
Once an order is delivered, you may rate and review it from "My Orders" — star ratings, a short comment, a longer written story, and an optional photo. We decide which reviews to publish, and a published review may show your name, general location, the item you ordered, your ratings, your written comments, and your photo publicly on our Client Story page and homepage.
By submitting a review, you confirm it reflects your own genuine experience, that you have the right to share any photo you upload, and you grant us permission to display it — including the photo — on our site if we choose to publish it, until you ask us to remove it. We may decline to publish a review, or remove one that's already published, at our discretion — for example if it's misleading, abusive, or violates someone's rights.
All photography, designs, and written content on this site belong to Tyché unless otherwise noted, and may not be reproduced without our permission.
Tyché currently serves customers in Lebanon, and these terms are intended to be read under Lebanese law.
To the fullest extent permitted by law, Tyché is not liable for indirect or incidental damages arising from your use of this site or your order, beyond the value of the order itself.
We may update these terms from time to time. If we do, we'll update the date at the top of this page.
Questions about these terms? Reach us at tyche.treasure@gmail.com or +961 81 392 417.